Shipping methods

The shipping methods are as below:

Delivery to Malaysia – CityLink Express For all other international orders – FedEX

Delivery Times

We strive to get orders out within 3 working days when the order was placed once we received customer bank in slip. If we receive customer bank in slip after 2pm, we will proceed on the following day. Very large quantities may require additional time.

Once payment is made please email bank in slip & order id number to finance@biothik.com and order will be sent out on every Monday, Wednesday & Friday.

Sometimes, however, it may take up to 3 – 5 working days to get your orders shipped out to you. We will contact you immediately if we anticipate undue delays. Once your order is shipped, you will receive an email notification, provided you have provided a valid email address and phone number upon site registration.

International Shipping

BioTHIK® is now open for international shipping for ALL major countries and regions:

At this point all other residents outside certain regions are unable to make purchases, however buyers are still able to register an account for BioTHIK® for future when this functionality has been enabled. Kindly notify us via other channels if you wish to purchase our product.

It may take up to 10 to 20 working days to delivery at your doorstep.

Note: All shipping charges are included upon checkout are to be borne by the customer.

Custom & Taxes

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper or the customs office will contact you directly to arrange for the payment of any charges that may be due.

IMPORTANT : All subjected charges such as (local custom duties, sales taxes, import taxes) and other taxes are not included in shipping fee and must be borne by the customer upon receipt of goods at port or local destinations.

Failure to pay these taxes may result in further delays for shipment of your product, and possible abandonment and disposal of product.

Weekend & Public Holiday shipments

BioTHIK® does not ship over the weekend (Saturday & Sunday) inclusive of replacement public holidays and official public holidays, if we receive your order on Friday, shipments will be sent out on the following business day.

Shipping Disclaimers

BioTHIK® is not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.